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A claim will be given topmost priority if the Insured Person is on the list of deceased/injured persons, and was traveling on one of the trains involved in the accident.How does one claim?<ul><li>Call on our 24/7 Helpline Number 022 42312003 or WhatsApp us at 8976899143.</li><li>Give us some basic details like Name and Contact Number.</li><li>Our team will get in touch for documents – we’ll keep these to a minimum.</li></ul>You can even reach our Nodal Officer Srinivas Chavali at <a href="mailto:Srinivas.Chavali@hizuno.com">Srinivas.Chavali@hizuno.com</a>&nbsp;Want to visit our local branch? Here are the details: Address: Unit no. 88, 8th Floor, Chitrakoot Building, 230-A, A.J.C. Bose Rd, Kolkata 700 020 Name: Surajit Karmakar Contact No: +91 9038003037 &nbsp;<a href="https://cms.hizuno.com/uploads/Claims_data_Train_Accident_tragedy_in_Balasore_Odisha_11_09_2023_0b1b0a06e3.pdf?updated_at=2023-09-11T06:48:37.701Z">Click here</a> to get the latest count of our successfully settled claims! Anytime you need us simply call us on our toll-free number 1800 12000 or email us at <a href="mailto:support@hizuno.com">support@hizuno.com</a>&nbsp;

We're doing everything possible to help those dealing with the tragedy in Odisha.

Odisha Train Tragedy Claim @ Zuno General Insurance

Odisha Train Tragedy Claim | Zuno

Our hearts go out to everyone touched by this devastating event. We're here for them, night and day.

Odisha Train Tragedy

Zuno General Insurance Limited (Formerly known as Edelweiss General Insurance Company Limited) | Regd. Office: 2nd Floor, Tower 3, Wing B, Kohinoor City Mall, Kohinoor City, Kirol Road, Kurla (West) Mumbai City MH 400070&nbsp; CIN: U66000MH2016PLC273758 | IRDAI Reg. No. 159

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2nd Floor, Tower 3, Wing B, Kohinoor City Mall, Kohinoor City, Kirol Road, Kurla (West) Mumbai City MH 400070&nbsp; CIN: U6000MH2016PLC273758 IRDAI Reg. No. 159

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India's Best Emerging General Insurance Company for Claim Management

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Hello Zuno, goodbye hassles!

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Terms & Condition

I wanted to take a moment out to thank you for the wonderful experience during my claim settlement. I had read your tagline “Easy. Breezy. Surely” when I took my policy. And boy, you did live up to it! Your entire team was phenomenal, especially Abhijeet. Now I am confident that no matter what happens in the future, you will always have my back.

New Delhi

Saurabh

The support I received from the first day is truly appreciable. Your people were lightning fast, and I was happy to get the payment reimbursed on the same day I got my car. Thanks for everything. Keep up the good work!

Vikram

 I visited a windshield expert for my car’s front glass and raised a claim for this work with Zuno General Insurance and got my claim passed in just 3-4 hours. Thank you, for the quick assistance. I would really love to continue my policy with Zuno.

Himanshu 

When I was about to purchase a new 2-wheeler, Wahid, the Zuno Customer Service representative, supported me way beyond my expectations. He helped me get quotes for the 2-wheeler from various websites. Also, he was quick to share with me a copy of my insurance policy and confirmed its receipt. This type of customer service always helps in keeping customers happy.

S V Sunitha 

I had lots of doubts regarding the name transfer of my car. The Zuno executive, very patiently, gave me a clear picture of it, explaining the process in an easy and step-by-step manner. Thanks a lot!

Pradeep 

This mail is to share my heartfelt appreciation regarding the service of Zuno General Insurance towards my claim. They are very polite, professional, approachable, and thorough in their explanations for all my doubts. Even in the time I had to make them wait, they were patient and understanding which helped me to calmly focus on the information I was searching. This is the kind of customer support everyone should experience at least once.

Naveen

Thank you very much for acknowledging my issue and helping me to create an incident for the transfer of insurance. Employees like you make the company grow and retain its customers. Your efforts are highly appreciated. Request you please forward this to your manager or help me with his email id so I can loop in here.

Amit

Your representative was good at his work. He was polite but sure in resolving the query. He gave a complete solution and understood my query and did not unnecessarily confuse me. Personally, I am very satisfied with my interaction. Keep up the good work.

Vishal

All my problems were solved after talking to the executive. My negative perception got faded away.
The Best Customer Service I have been through in the last 2 years. The representative was so quick in responding and resolving the issue.

Dhanashree

You have been the best experience in terms of insurance provider for my vehicle. It’s been 7 years since I bought my car, I’ve changed 3-4 insurance providers but this stands out in all the departments. Kudos.

Mohan

One of the best people who has talked with me! 
I am very much happy with the conversation, I got all my queries answered by a support person. Much appreciated all your help.

Randeep

All Questions were answered properly and the representative was also concerned about the injury if any caused by the accident. He listened patiently and resolved my issue immediately.

Vahid

Within an hour of uploading the images of my damaged vehicle, I got a call from the claims department of Zuno. The entire claim process was explained brilliantly and executed with promptness. And to top it off, I truly appreciate the support and respect given by your team for a senior citizen. That means a lot!

Anil

Thank you for your extraordinary efforts in understanding the customer pain points and your "We Care" attitude. Your team is very instrumental in guiding and quite solution-oriented, I must say.
Zuno will be my first choice hereafter!

Deepak

It was my first time with Zuno and my claim experience has been really great. If this is the kind of service you continue providing, then I could be a lifetime customer of Zuno. Thanks for such a good service and I am definitely recommending you to my family and friends.

Bhavin

After having dealt with many major insurance companies before, the ease of service and courteous interaction Zuno brings to the table is a welcome change. I am extremely satisfied with the way my claim was handled by your team and would happily recommend Zuno to my friends and family.

Parthasarathy

Truly appreciate the help and support the Zuno team has provided! You guys have been very responsive, responsible and reliable. When something happens to the new car, people get a bit anxious, but thanks to Zuno, you help people sail through these times with your efficient services.

Neha

The services provided by Zuno are commendable with on-time delivery of the car and quick updates on the claim status. I would any day rate them a 10/10 for their outstanding service and recommend it to my family and friends.

Jitendra

My car met with an accident a few days before my birthday.
All thanks to the Zuno team for expediting the claim process and delivering my vehicle a day before my birthday.
My car was repaired and delivered to me in the exact condition it was before the accident. It wouldn't have been possible without your phenomenal support. Totally satisfied with the claim services of Zuno General Insurance.

At around midnight, my car was damaged due to strong wind and heavy rainfall caused by cyclone Yaas. I contacted Zuno immediately on their toll-free number and as promised, the Zuno executive called me within a few hours and guided me through the whole process on WhatsApp.
I got my car back from the service station in just 3 working days.
Thank you, team Zuno for your prompt response.

Gyananidhi

It was a hassle-free claim process by Zuno. The executive listened politely to the issues while the surveyor called me and enquired about the proceedings. My cashless claim was approved within 2 days. I have already canvassed my neighbours and friends about Zuno's smooth process and cashless garage service!

Hariharan

Thanks for the help and continued support from your claims manager, Balaji. It was not an easy time for me after the car damage. But his patience, willingness to help, due diligence, and extreme professionalism helped me in these challenging times.

Ashish

The claim process was hassle-free, and the way your claims manager, Ravi, evaluated and addressed my concerns was very impressive. Thank you for making the claim process easy. Really happy with the support extended. Keep up the good work

Nivas

I’d like to thank you for your quick response over the phone and for clearing up all the doubts I had regarding the claim order. I appreciate your efforts in explaining all the calculations in detail since they are system-generated and can get confusing at times. Great Job!!

Akshay

Really appreciate your fantastic job in helping me find the right insurer and coverage at a good price. I’m extremely happy with the service and the quick responses to my questions! Rohit, you were at the top of your game with knowing and explaining all the details. This is the best customer service I’ve received so far. I highly recommend Zuno for its policies!

Purvi

Thanks Zuno for your prompt response and solution regarding my case. Your representative’s cooperation at each stage is really commendable. I will surely recommend Zuno for buying insurance.

Dilip

Thank you so much, Zuno. It was an amazingly fast and smooth claim experience with you. A stupendous 6 out of 5-star rating.

Vihang

Thank you for surveying my car timely. It was really helpful to get my work done on time. Excellent service! I would rate it a 10/10. Thank you!

Dr. Nishkruti

Thanks for the prompt service! The representative was excellent at explaining everything.

Darshan

Hey Zuno, I really appreciate your representative’s timely and proper execution of all formalities for my car insurance. I am very delighted by your support and service.

Subhadip

Hey Zuno, thanks for the quick response and early claim settlement. I appreciate it!

What a marvelous job you have done. The experience with Zuno was really one of a kind! It is the best insurance service I’ve received in 47 years of my lifetime. All my queries were addressed promptly and efficiently. This experience has surely changed my perception of insurance providers. I really appreciate it! A big Thank you.

Rajendrakumar 

Hi Zuno! I wanted to appreciate the exceptional service and promptness displayed by your claim officer, Mr. Ravi, in settling my insurance claim. I was greeted with the utmost professionalism and empathy and was guided through the necessary steps, ensuring that I had a clear understanding of the overall process. Your company’s excellent customer service was evident at every stage. I would definitely recommend Zuno to my family and friends.